1. What fees does bidJDM charge?
2. Can I combine my RHDJapan purchases with bidJDM purchases?
3. When I search the same word in Yahoo Auction I get different results……
4. In the auction description it says the seller wont ship internationally……
5. Is there a size or weight limitation?
6. What about vehicles and other very large items like engines and transmissions?
7. Can I cancel my bid during or after the auction?
8. How long will it take for my item to arrive after it has been won?
9. I have won my auction but would like to win some more and have them shipped together, can you do this?
10. How does bidJDM inspect my won auctions?
11. Are there returns on my items?
12. My won auction has options to choose from. How do I specify the size, color or type of item I want?
13. About bidJDM and Yahoo Japan Auctions.
14.About Bidding and Fees
15.About Shipping
16.About Returns, Cancellations and Others
17.About Accounts
If you have any further questions please don't hesitate to contact us.
1. What fees does bidJDM charge?
There are no fees to bid on auctions. If you choose to use PayPal you don't even have to pay upfront to bid. If you win an auction there are 2 fees you have to pay plus the shipping of your won auction to your country. The two fees are;
1. The final ending bid fee. This is a percentage fee taken from the final auction price. The percentage will depend on the category the auction item is listed under and can be found on each auction page when you click "Bid Now".
2. The size handling fee. This fee is based on the size or weight (whichever is larger) of the item and the location the seller is shipping the item from. This chart can be found on each auction page when you click the "Handling Fee" button and you will be able to very accurately determine how large the item is from the pictures and figure out what this fee will be before bidding.
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2. Can I combine my RHDJapan purchases with bidJDM purchases?
No. The bidJDM database, distribution warehouse and employees are different from RHDJapan's so there can be no possible combination of orders at this time. The only exception to this is if you hold a dealer account with bidJDM and RHDJapan and you are receiving container loads packed and shipped by either bidJDM or RHDJapan.
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3. When I search the same word in Yahoo Auction I get different results……
bidJDM takes Yahoo auction data directly from the auctions but presents it a little differently than Yahoo itself. You can try the advanced search to use other searching options or try sorting the search results to find the items you want. In some rare cases bidJDM blocks Yahoo sellers because they have proven to be fraudulent. To insure a safe bidding environment bidJDM has removed them from the listings.
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4.In the auction description it says the seller wont ship internationally……
This is where bidJDM comes into play. Without a Japanese bank account and mailing address, as well as the ability to read and write Japanese, it is close to impossible to use Yahoo Auctions Japan by yourself. bidJDM will contact the seller for you, buy the item for you, handle all the shipping arrangements and send you your auction goods directly to your door.
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5.Is there a size or weight limitation?
No, with bidJDM the sky is the limit! We can ship containers of goods and other very large items. Please bear in mind that extra fees such as container storage, customs clearance and international shipment preparation will be charged if you get engines, transmissions and other items that cannot be easily posted. Please acknowledge this beforehand.
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6. What about vehicles and other very large items like engines and transmissions?
You will need a special account to bid on vehicles but you are free to apply for it and bidJDM will contact you accordingly. Engines and transmissions can be purchased by anyone but there will be extra fees for cleaning, boxing and customs clearance. Please acknowledge this before hand.
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7. Can I cancel my bid during or after the auction?
Bids on auctions cannot be canceled at any time. Since you are participating in those Yahoo auctions through the bidJDM service, it is not possible to cancel any bids once they are made.
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8. How long will it take for my item to arrive after it has been won?
bidJDM is centrally located in Tokyo and therefore at the heart of Japan. Shipping to us takes 3 to 7 days and all won auctions are processed the following business day. Most Yahoo sellers are very prompt and ship immediately upon payment. Shipping from bidJDM will depend on the service available for your country that you choose. SAL (if available) takes up to 16 days, express mail takes 6 days.
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9. I have won my auction but would like to win some more and have them shipped together, can you do this?
Yes, there is a window of 5 free storage days with bidJDM and if any other commodities arrive within that window you can choose to have them shipped together no problem. You also have the option to extend to 5 more storage days twice. This gives you a total of a 15 day window (5 free and 10 paid) that you can get items in and have them shipped out.
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10. How does bidJDM inspect my won auctions?
After the commodity arrives to the bidJDM distribution center the following inspections occur:
- The commodity won is the commodity that has arrived.
- The commodity can be legally exported from Japan and legally imported to your country.
* The above-mentioned inspection doesn't guarantee the quality and exportability of the commodity. Moreover, the commodity cannot be inspected and verified against the fine print in the description used to sell the auction. According to circumstances beyond bidJDM's control, even with the inspection of goods, the import might not be permitted in the customhouse of your country. Please acknowledge this beforehand.
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11. Are there returns on my items?
bidJDM sells nothing so we cannot accept returns on items we do not sell. In some cases we can contact the auction seller on your behalf but most auctions are sold as 返品不可 which means no returns. Please consult the actual auction listing to confirm what conditions are set by the seller.
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12. My won auction has options to choose from. How do I specify the size, color or type of item I want?
Please contact the bidJDM customer service center with your auction ID and desired specifications and we will be happy to set the process in motion for you.
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13. About bidJDM and Yahoo Japan Auctions.
Q. What is bidJDM?
A. bidJDM is a business owned by RHDJapan and is located in Tokyo, Japan. bidJDM offers a simple, cheap and safe service that allows you to participate in Japanese auctions that are normally for domestic sale only. bidJDM translates and presents Japanese auctions in English for you to browse free of charge. bidJDM services will allow you to bid on and win these auctions. bidJDM will also store, prepare and ship these commodities to you for a simple, modest and easy to understand fee.
Q. Are there any relations between Yahoo Auctions and bidJDM.
A. There is no relation between Yahoo Auctions and bidJDM. bidJDM only allows you to bid on Yahoo auctions through the use of the bidJDM software and bidJDM's Yahoo Auction accounts.
Q. What does bidJDM mean?
A. bid means to offer a certain price on or try to buy a particular auction. JDM stands for Japanese Domestic Market. So with bidJDM you can try to buy Japanese Domestic Market auctions all from the comfort of your personal computer
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Q. Where is bidJDM located?
A. The bidJDM distribution center is located in Setagaya Daita 5-10-7, Tokyo Japan. You can google map us here.
Q. What is Yahoo Japan Auctions ?.
A. Yahoo Japan Auctions is similar to ebay however it is for Japan and if you are a fan of Japanese goods this is the largest market place in the world for Japanese goods.
Q. What types of sellers sell on Yahoo Japan Auctions?
A. Many sellers sell and participate on these auctions. Yahoo Japan Auctions are fully accessible and usable via Japanese cell phones so the number of Yahoo Japan Auction users is enormous. There are part-time and full-time sellers, as well as stores selling commercial merchandise on Yahoo Japan Auctions.
Q. Are Yahoo Japan Auctions safe?
A. Japan as a society is known the world over for being extremely safe. The Japanese people are also world-renowned for their politeness, kindness, and honesty. These cultural factors are directly reflected in Yahoo Japan Auctions as it is populated by Japanese people selling Japanese things. Yahoo Japan Auctions are by far the best auction house in the world.
Q. Can we work together?
A. bidJDM offers dealer accounts as well as standard accounts. Dealer accounts require a minimum purchase amount per month as well as a deposit made by bank transfer. For more information please contact us via our contact form here.
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14. Bidding and Fees
Q. How do I get an account with bidJDM?
A. You can sign up for free for an account here. We never share your personal data with third parties so you can be assured that your information is safe with us.
Q. How to bid on auctions?
A. If you choose to use PayPal you don't even have to pay upfront to bid. If you choose PayPal you will only have to pay once you win the auction. If you do not want to use PayPal you will need to deposit the amount you want to bid to your account with bank transfer. Click “bid now” and just enter the amount you want to bid on the auction page of the item you want and click the “bid now” once more. With either method, bids are placed in real time and cannot be retracted once placed. Please consider this before hand.
Q. I do not have a Paypal account, can I use bidJDM?
A. Yes, you can deposit funds for bidding with bank transfer. For bank transfer you can go to your "My Account" section and you will be able to choose add funds. This will take you to the relevant information you need to transfer the funds to us. Once approved we will credit your account and you will be ready to begin bidding on auctions. It is advised that customers that only use banking transfers fund their account to the maximum amount they are willing to bid so as to be prepared in case of hard bidding.
Q. I am not winning / did not win the auction, what now?
A. If you bid with PayPal, no worries, you have not been billed. You will only be billed if you win the auction. If you bid with bank transfer funds your bidJDM account has been credited the amount you deposited to secure your bid and you can use this amount to bid on other auctions.
Q. I do not want to bid on anything right now can I just have my money back?
A. With our new bidding system with PayPal you will only be billed if you win an auction. With the old bidding system refunds to Paypal within 45 days of deposit will be refunded manually as a refund minus a 2% commission on labor. Refunds after 45 days will be refunded manually as a payment minus a 2% commission and any applicable Paypal fees. Due to bank transfer fees, any refunds via bank transfer are subject to a transfer charge of 6,500 yen (or JPY) in addition to the 2% commission.
Q. Are there any fees to use bidJDM?
A. There are no fees to bid on auctions and you only have to pay for something you win, you don't have to pay upfront to bid. If you win an auction there are 2 fees you have to pay plus the shipping of your won auction to your country. The two fees are; 1. The final ending bid fee. 2. The size handling fee.
Q. What is the Final Ending Bid Fee?
A. This is a percentage fee taken from the final auction price. The percentage will depend on the category the auction item is listed under and can be found on each auction page when you click "Bid Now".
Q. What is the Size Handling Fee?
A. This fee is based on the size or weight (whichever is larger) of the item and the location the seller is shipping the item from. This chart can be found on each auction page when you click the "Shipping Charge" button and you will be able to very accurately determine how large the item is from the pictures and figure out what this fee will be before bidding.
Q. What if I want to have the item repacked to ensure the item will be protected for international shipping?
A. We offer optional repacking services for an extra fee on individual items and the price is based on the volumetric size of the item. If you are getting more than one item shipped together the repacking fee becomes mandatory as the items will need to be repacked to be shipped together.
Q. What about storage of my item while I win other auctions?
A. When winning an auction item with bidJDM you get 5 days of free storage from the day the item arrives and is checked in at the bidJDM distribution office. You can pay to extend the storage time, up to 10 additional days, for a maximum of 15 total days of storage. Storage fees are based on volumetric weight.
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15. Shipping
Q. What shipping services does bidJDM use?
A. We ship SAL, EMS, FedEX for our regular accounts. For dealer accounts bidJDM also ships LCL and FCL to the desired port.
Q. Will bidJDM devalue my package for customs?
A. No. Lowering the amount will void your insurance on the item. bidJDM will put your final bid amount as the item price on the shipping label.
Q. Are my items insured against damage?
A. Yes, please open all packages in the presence of the delivery person and confirm that the package has arrived to you safely. bidJDM recommends that you choose to use the repacking service to insure that the items arrive to you safely.
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Q. Will bidJDM notify me when the item is shipped with tracking number?
A. Yes, bidJDM will send you notification emails as to the status of your order and the tracking number as soon as the item goes out and we update our servers.
Q. My item is being held by customs, what do I do?
A. Please contact your local post office with the tracking number to see if there is anything you can do locally first. Then if necessary contact bidJDM with your order number for further assistance.
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16. Returns, Cancellations, Other
Q. I have decided that I do not want this item any more, can I cancel my bid?
A. Yahoo Auctions do not allow for the cancellation of any bids and in turn bidJDM cannot revoke any bids on your behalf.
Q. I want to return this auction item to bidJDM where do I send it?
A. bidJDM does not sell any goods and therefore there can be no returns to bidJDM. bidJDM provides an auction bidding service and does not stock or sell anything. Please acknowledge this beforehand.
Q. I won a brand new item and it is broken, what do I do?
A. Please contact the bidJDM customer service center with your order number.
Q. I won a used item and its broken, what do I do?
A. All used items on Yahoo Japan are sold as is and there are no warranties for them.
Q. I do not want to bid on anything right now can I just have my money back?
A. With our new bidding system with PayPal you will only be billed if you win an auction. With the old bidding system refunds to Paypal within 45 days of deposit will be refunded manually as a refund minus a 2% commission on labor. Refunds after 45 days will be refunded manually as a payment minus a 2% commission and any applicable Paypal fees. Due to bank transfer fees, any refunds via bank transfer are subject to a transfer charge of 6,500 yen (or JPY) in addition to the 2% commission.
Q. Are there any fees to bid with bidJDM?
A. No there are no fees to bid with bidJDM. You do not have to pay up front to bid when you are using PayPal, only when you win the auction.
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17. Accounts
Q. What type of accounts are available with bidJDM and what are the details of them?
A. There are 3 user accounts and the three are listed below.
a. Basic Bidding account and fees associated**If you win an auction**
• Only a PayPal account or bank transfer payment to use bidJDM is required to use the site for auctions.
• Using bidJDM's service is allowed on all things LEGAL and LEGALLY shippable to your home country minus vehicles.
• If you choose to use PayPal and you do not win the auction you do not pay. With PayPal nothing upfront is required.
********************ONLY If you win an auction********************
- Final Bid Ending Fee: There will be a fee based on a percentage of the final auction price. This percentage depends on the category of the auction and you can see these fees here as well as on each auction page.
- Size Weight Handling fee: This is based on the location of the auction seller and can be estimated with our Handling Fee chart by clicking the "Handling Fee" button on each auction .
- On regular sized/weighted items you can choose to have it repackaged to a more durable box to withstand the international shipment. With multiple item purchases you will have to have them repackaged and consolidated to one box during check out for added assurance that they will arrive safely. We highly recommend taking advantage of this service as it will reduce the cost of insurance. These fees are 1000 yen per cubic meter. You can access the dimensions of your package in the "My Account" section under "Won Auctions" and add items to your shopping cart to apply and see the repacking fee estimation there.
- You will have 5 free storage days from the day your item is checked "in at bidJDM". From this point you can renew your storage lease up to two more times and pay to have up to 10 more days of storage before you must check out with your items. Any items after 10 days will have 24 hours warning before being forfeited to bidJDM. 16 day total from the day it is checked in at bidJDM. You can see the counter in the "My Account" section under "Won Auctions" The storage fees are 100 yen per volumetric Kilogram. You can access the dimensions of your package in the "My Account" section under "Won Auctions" to see the storage fee estimation there. - ***Optional on heavy duty items only*** Special Handling fees will only apply to items such as engines, transmissions and other larger items that require unusual handling, preparation, cleaning and heavy duty boxes to ship overseas. We always make sure to get the best possible prices for these services and boxes while maintaining first rate quality.
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b. Basic Bidding account with Car Bidding Privilege and fees associated**If you win an auction**
• Approval is required for this account
• Only a PayPal account or bank transfer payment to use bidJDM is required to use the site for auctions.
• Using bidJDM's service is allowed on all things LEGAL and LEGALLY shippable to your home country, vehicles included.
• If you choose to use PayPal and you do not win the auction you do not pay. With PayPal nothing upfront is required.
• Bidding may be done on cars via your PayPal account.
• User account is limited to one car per bidding cycle. If you are the top bidder for one vehicle you cannot bid on another at that time. If you are not the top bidder for a vehicle you can bid on that car or another car. You can only win one vehicle at a time and cannot bid on or win another vehicle until the previous vehicle has been shipped out.
********************ONLY If you win an auction********************
- Final Bid Ending Fee: There will be a fee based on a percentage of the final auction price. This percentage depends on the category of the auction and you can see these fees here as well as on each auction page.
- Size Weight Handling fee: This is based on the location of the auction seller and can be estimated with our Handling Fee chart by clicking the "Handling Fee" button on each auction .
- On regular sized/weighted items you can choose to have it repackaged to a more durable box to withstand the international shipment. With multiple item purchases you will have to have them repackaged and consolidated to one box during check out for added assurance that they will arrive safely. We highly recommend taking advantage of this service as it will reduce the cost of insurance. These fees are 1000 yen per cubic meter. You can access the dimensions of your package in the "My Account" section under "Won Auctions" and add items to your shopping cart to apply and see the repacking fee estimation there.
- You will have 5 free storage days from the day your item is checked "in at bidJDM". From this point you can renew your storage lease up to two more times and pay to have up to 10 more days of storage before you must check out with your items. Any items after 10 days will have 24 hours warning before being forfeited to bidJDM. 16 day total from the day it is checked in at bidJDM. You can see the counter in the "My Account" section under "Won Auctions" The storage fees are 100 yen per volumetric Kilogram. You can access the dimensions of your package in the "My Account" section under "Won Auctions" to see the storage fee estimation there.
- ***Optional on heavy duty items only*** Special Handling fees will only apply to items such as engines, transmissions and other larger items that require unusual handling, preparation, cleaning and heavy duty boxes to ship overseas. We always make sure to get the best possible prices for these services and boxes while maintaining first rate quality.
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c. Dealer Bidding account with multiple Car Bidding Privilege and container consolidation ability and fees associated **If you win an auction**
• Approval and bank transfer deposit is required for this account.
• Using bidJDM's service is allowed on all things LEGAL and LEGALLY shippable to your home country, vehicles included.
• If the bid does not go through or you do not win the auction you can use it for credit towards bidding on other items.
• Bidding on multiple cars can only be done after bank deposit is made and confirmed.
• Dealer accounts have a pre-approved credit line for last minute bidding on cars.
• User account is NOT limited to one car per bidding cycle. You can win as many cars as you have prepaid deposit with us.
********************If you win an auction********************
- Final Bid Ending Fee: There will be a fee based on a percentage of the final auction price. This percentage depends on the category of the auction and you can see these fees here as well as on each auction page.
- Size Weight Handling fee: This is based on the location of the auction seller and can be estimated with our Handling Fee chart by clicking the "Handling Fee" button on each auction .
- On regular sized/weighted items you can choose to have it repackaged to a more durable box to withstand the international shipment. With multiple item purchases you will have to have them repackaged and consolidated to one box during check out for added assurance that they will arrive safely. We highly recommend taking advantage of this service as it will reduce the cost of insurance. These fees are 1000 yen per cubic meter. You can access the dimensions of your package in the "My Account" section under "Won Auctions" and add items to your shopping cart to apply and see the repacking fee estimation there.
- You will have 5 free storage days from the day your item is checked "in at bidJDM". From this point you can renew your storage lease up to 3 months. You can see the counter in the "My Account" section under "Won Auctions" The storage fees are 100 yen per volumetric Kilogram. You can access the dimensions of your package in the "My Account" section under "Won Auctions" to see the storage fee estimation there.
- ***Optional on heavy duty items only*** Special Handling fees will only apply to items such as engines, transmissions and other larger items that require unusual handling, preparation, cleaning and heavy duty boxes to ship overseas. We always make sure to get the best possible prices for these services and boxes while maintaining first rate quality.
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