Very Limited Stock EXEDY Clutch Kit Super Campaign
FAQ - bidJDM

FAQ

1. What fees does bidJDM charge?

There are no fees to bid on auctions. If you choose to use PayPal's billing agreement you don't even have to pay upfront to bid. If you win an auction there are 2 fees you have to pay plus the shipping of your won auction to your country. The two fees are:

  1. The final ending fee. This is a percentage fee taken from the final auction price. The percentage will depend on the category the auction item is listed under and can be found on each auction page when you check the cost calculator on each individual auction page.
  2. The handling fee. This fee is based on the size or weight (whichever is larger) of the item and the location the seller is shipping the item from. This handling fee covers; bank fees, seller packing fees, handling fees for handling and stocking the item in our warehouse as well as any shipping fees to us the seller will charge us. Use the Cost Calculator on the right column of each auction page and get a very accurate estimate instantly. You can choose from our preset list of items to get a size estimate, or you can enter custom dimensions to calculate this fee instantly.
2. Can I combine my RHDJapan purchases with bidJDM purchases?

Yes, but your bidJDM items must be checked in to our warehouse first, before attempting to check out. Once you get notification that the items are ready for check out, you can add anything from RHDJapan to your shopping cart and check out (Date TBA), no problem!

3. When I search the same word in Yahoo Auction I get different results...

bidJDM takes Yahoo auction data directly from the auctions but presents it a little differently than Yahoo itself. You can try the advanced search to use other searching options or try sorting the search results to find the items you want. In some rare cases bidJDM blocks Yahoo sellers because they have proven to be fraudulent or distrustful. To insure a safe bidding environment bidJDM has removed them from the listings.

4. In the auction description it says the seller wont ship internationally and I don't speak Japanese...

This is where bidJDM comes into play. Without a Japanese bank account and mailing address, as well as the ability to read and write Japanese, it is close to impossible to use Yahoo Auctions Japan by yourself. bidJDM will allow you to bid and win items, while bidJDM will contact the seller for you, buy the item for you, handle all the shipping arrangements, customs clearance and send you your auction goods directly to your door.

5. Is there a size or weight limitation?

No, with bidJDM the sky is the limit! bidJDM can ship containers of goods and other very large items, LCL, FCL and Air Freight. Please bear in mind that extra fees such as container storage, custom crates, customs clearance and international shipment preparation will be charged if you get engines, transmissions and other items that cannot be easily posted. Please acknowledge this beforehand.

6. What about vehicles, rims with tires and other very large items like engines and transmissions?

With rims with tires, we can remove the tires for a fee, no problem. To bid on vehicles you will need a special account but you are free to apply for it and bidJDM will contact you accordingly. Engines and transmissions can be purchased by anyone but there will be extra fees for cleaning, boxing and customs clearance and you will need to have them shipped via LCL boat shipping. Please acknowledge this before hand.

7. Can I cancel my bid during or after the auction?

Bids on auctions cannot be canceled at any time. Since you are participating in live Yahoo auctions through the bidJDM service, it is not possible to cancel any bids once they are made. Yahoo Japan makes the rules, we just obey them.

8. How long will it take for my item to arrive after it has been won?

bidJDM is centrally located in Osaka and therefore at the heart of Japan. Shipping to us takes 3 to 7 days and all won auctions are processed the following business day. Most Yahoo sellers are very prompt and ship immediately upon payment however some sellers have full time jobs and can only do things on the weekends. Shipping from bidJDM will depend on the service available for your country that you choose. SAL (if available) can take up to 45 days, express mail takes 3 to 6 days.

9. I have won my auction but would like to win some more and have them shipped together, can you do this?

Yes, there is a window of 7 free storage days with bidJDM and if any other commodities arrive within that window you can choose to have them shipped together no problem. You also have the option to extend to 7 more storage days three times. This gives you a total of a 28 day window (7 free and 21 paid) that you can get items in and have them shipped out to you. You can also add any items from RHDJapan for your checkout (Date TBA). Once your items are checked out you are exempt from any further storage fees.

10. How does bidJDM inspect my won auctions?

After the commodity arrives to the bidJDM distribution center the following inspections occur:

  • The commodity won is the commodity that has arrived.
  • The commodity can be legally exported from Japan and is not hazardous. Any Illegal or hazardous material will not be shipped and will be removed from your order.

* The above-mentioned inspection doesn't guarantee the quality and importability of the commodity. Moreover, the commodity cannot be inspected and verified against the fine print in the description used to sell the auction. According to circumstances beyond bidJDM's control, even with the inspection of goods, the import might not be permitted in the customhouse of your country. Please acknowledge this beforehand and check your local laws regarding any items you feel may be dubious.

11. Are there returns on my items?

bidJDM sells nothing so bidJDM cannot accept returns on items we do not sell.  In some cases we can contact the auction seller on your behalf but most auctions are sold as 返品不可 which means no returns. Please consult the actual auction listing to confirm what conditions are set by the seller.

12. My won auction has options to choose from. How do I specify the size, color or type of item I want?

Please contact the bidJDM customer service center with your auction ID and desired specifications and we will be happy to set the process in motion for you.

13. About bidJDM and Yahoo Japan Auctions
Q. What is bidJDM?

A. bidJDM is an export business owned by RHDJapan and is located in Tokyo, Japan. bidJDM offers a simple, cheap and safe service that allows you to participate in Japanese auctions that are normally for domestic sale only. bidJDM translates and presents Japanese auctions in English for you to browse free of charge. bidJDM services will allow you to bid on and win these auctions. bidJDM will also store, prepare and export these commodities to you for a simple, modest and easy to understand fee.

Q. Are there any relations between Yahoo Auctions and bidJDM.

A. There is no relation between Yahoo Auctions and bidJDM. bidJDM only allows you to bid on Yahoo auctions through the use of the bidJDM software, Yahoo API services and bidJDM's Yahoo Auction accounts.

Q. What does bidJDM mean?

A. bid means to offer a certain price on or try to buy a particular auction. JDM stands for Japanese Domestic Market. So with bidJDM you can bid on and buy Japanese Domestic Market auctions all from the comfort of your personal computer.

Q. Where is bidJDM located?

A. The bidJDM distribution center is located in Osaka, Japan. You can google map us here.

Q. What is Yahoo Japan Auctions?

A. Yahoo Japan Auctions is similar to ebay however it is for Japan and if you are a fan of Japanese goods this is the largest market place in the world for authentic Japanese goods.

Q. What types of sellers sell on Yahoo Japan Auctions?

A. Many sellers sell and participate on these auctions. Yahoo Japan Auctions are fully accessible and usable via Japanese cell phones so the number of Yahoo Japan Auction users is enormous. There are part-time and full-time sellers, as well as stores selling commercial merchandise on Yahoo Japan Auctions.

Q. Are Yahoo Japan Auctions safe?

A. Japan as a society is known the world over for being extremely safe. The Japanese people are also world-renowned for their politeness, kindness, honesty and integrity. These cultural factors are directly reflected in Yahoo Japan Auctions as it is populated by Japanese people selling Japanese things. Yahoo Japan Auctions are by far the best auction house in the world.

Q. Can we work together?

A. YES! bidJDM offers partnerships, dealer accounts as well as standard accounts. Dealer accounts require a modest minimum purchase amount per month to gain the benefits and discounts of our dealer services. For more information please contact us via our contact form here.

14. Bidding and Fees
Q. How do I get an account with bidJDM?

A. You can sign up for free for an account here. We never share your personal data with third parties so you can be assured that your information is safe with us.

Q. How to bid on auctions?

A. If you choose to use PayPal you don't even have to pay upfront to bid. If you choose PayPal you will only have to pay once you win the auction. This is accomplished from the billing agreement menu of your "My Account" section when you are logged in. If you don't want to use this style and want to pay up front to bid with PayPal, you can fill your store credit from the store credit menu of your "My Account" section when you are logged in. With either method, bids are placed in real time and cannot be retracted once placed. Please acknowledge this before hand.

Q. I do not have a Paypal account, can I use bidJDM?

A. Yes, you can fill your store credit from the store credit menu of your "My Account" section when you are logged in. This will take you to the relevant information you need to transfer the funds to us. Once approved we will credit your account and you will be ready to begin bidding on auctions. It is advised that customers that only use banking transfers fund their account to the maximum amount they are willing to bid so as to be prepared in case of spirited bidding when time runs low on the auctions.

Q. I am not winning / did not win the auction, what now?

A. If you bid with PayPal, no worries, you have not been billed. You will only be billed if you win the auction. If you bid with bid credit your bidJDM account has been credited the amount you deposited to secure your bid and you can use this amount to bid on other auctions.

Q. I do not want to bid on anything right now can I just have my money back?

A. With our new bidding system with PayPal you will only be billed if you win an auction. With any other refunds you must have a PayPal account to receive the payment. You can sign up for a Paypal account from the PayPal home page. With a PayPal account you can request to have your refund sent from your account details page.

Q. Are there any fees to use bidJDM?

A. There are no fees to bid on auctions and you only have to pay for something you win, you don't have to pay upfront to bid. If you win an auction there are 2 fees you have to pay plus the shipping of your won auction to your country. The two fees are; 1. The final ending bid fee. 2. The size handling fee. Please see FAQ #1 for details regarding fees.

Q. What is the Final Ending Bid Fee?

A. This is a percentage fee taken from the final auction price. The percentage will depend on the category the auction item is listed under and can be found on each auction page by using the fee calculator.

Q. What is the Size Handling Fee?

A. This fee is based on the size or weight (whichever is larger) of the item and the location the seller is shipping the item from. This handling fee covers; bank fees, seller packing fees, handling fees for handling and stocking the item in our warehouse as well as any shipping fees to us the seller will charge. Use the Cost Calculator on the right column of each auction page and get a very accurate estimate instantly. You can choose from our preset list of items to get a size estimate, or you can enter custom dimensions to calculate this fee instantly. The cheapest size handling fee will always be from sellers who are physically located closer to the bidJDM warehouse. The most expensive fees will be from sellers who are located in Okinawa and Hokkaido as they are the farthest from Tokyo, the bidJDM warehouse.

Q. What if I want to have the item repacked to ensure the item will be protected for international shipping?

A. We repack everything shipped from us to ensure durability and safety during international shipping.

Q. What about storage of my item while I win other auctions?

A. When winning an auction item with bidJDM you get 7 days of free storage from the day the item arrives and is checked in at the bidJDM distribution office. You can pay to extend the storage time, up to 21 additional days, for a maximum of 28 total days of storage. Storage fees are based on volumetric weight.

15. Shipping
Q. What shipping services does bidJDM use?

A. We ship SAL, EMS, DHL and FedEX for our regular accounts. For dealer accounts bidJDM also ships LCL and FCL to the desired port.

Q. Will bidJDM devalue my package for customs?

A. No. Lowering the amount will void your insurance on the item.  bidJDM will put the final ending fee paid to bidJDM for the commodity as the item price on the shipping label.

Q. Are my items insured against damage?

A. Yes, please open all packages in the presence of the delivery person and confirm that the package has arrived to you safely. In the rare case there is damage, please contact the shipping service you chose to ship your package to you immediately for claim.

Q. Will bidJDM notify me when the item is shipped with tracking number?

A. Yes, bidJDM will send you notification emails as to the status of your order and the tracking number as soon as the item goes out and we update our servers.

Q. My item is being held by customs, what do I do?

A. Please contact your local post office with the tracking number to see if there is anything you can do locally first. Then if necessary contact bidJDM with your order number for further assistance and custom documentation.

16. Returns, Cancellations, Other
Q. I have decided that I do not want this item any more, can I cancel my bid?

A. Yahoo Auctions do not allow for the cancellation of any bids and in turn bidJDM cannot revoke any bids on your behalf. Yahoo Auctions make the rules, we just obey them.

Q. I want to return this auction item to bidJDM where do I send it?

A. bidJDM does not sell anything and therefore there can be no returns to bidJDM. bidJDM provides an auction bidding service and does not stock or sell anything. Anything sent back to bidJDM will be refused. Please acknowledge this beforehand.

Q. I won a brand new item and it is broken, what do I do?

A. Please contact the bidJDM customer service center with your order number immediately.

Q. I won a used item and its broken, what do I do?

A. All used items on Yahoo Japan are sold as is and there are no warranties on used items. After checking the description and pictures of the item you can feel free to contact bidJDM customer service center for advise.

Q. I do not want to bid on anything right now can I just have my money back?

A. With our new bidding system with PayPal you will only be billed if you win an auction. With any other refunds you must have a PayPal account to receive the payment. You can sign up for a Paypal account from the PayPal home page. With a PayPal account you can request to have your refund sent from your account details page.

Q. Are there any fees to bid with bidJDM?

A. No there are no fees to bid with bidJDM. You do not have to pay anything to bid when you are using PayPal, you only pay when you win auctions (See FAQ 1).

17. Accounts
Q. What type of accounts are available with bidJDM and what are the details of them?

A. There are 3 user accounts and the three are listed below.

a. Basic Bidding account and fees associated **If you win an auction**

  • Only a PayPal account or bank transfer payment to use bidJDM is required to use the site for auctions.
  • Bidding with your PayPal account is only allowed on items that are in accordance with PayPal's terms of use. We reserve the right to cancel any bid that you place with PayPal that is in violation of PayPal's rules.
  • Using bidJDM's service is allowed on all things LEGAL and LEGALLY shippable to your home country minus vehicles.
  • If you choose to use PayPal and you do not win the auction you do not pay. With PayPal nothing upfront is required.

********************ONLY If you win an auction********************

  • Final Bid Ending Fee: There will be a fee based on a percentage of the final auction price. This percentage depends on the category of the auction and you can see these fees here as well as on each auction page.
  • Size Weight Handling fee: This is based on the location of the auction seller and can be estimated with our Handling Fee chart by clicking the "Handling Fee" button on each auction.
  • On regular sized/weighted items you can choose to have it repackaged to a more durable box to withstand the international shipment. With multiple item purchases you will have to have them repackaged and consolidated to one box during check out for added assurance that they will arrive safely. We highly recommend taking advantage of this service as it will reduce the cost of insurance. These fees are 1000 yen per cubic meter. You can access the dimensions of your package in the "My Account" section under "Won Auctions" and add items to your shopping cart to apply and see the repacking fee estimation there.
  • You will have 5 free storage days from the day your item is checked "in at bidJDM". From this point you can renew your storage lease up to two more times and pay to have up to 10 more days of storage before you must check out with your items. Any items after 10 days will have 24 hours warning before being forfeited to bidJDM. 16 day total from the day it is checked in at bidJDM. You can see the counter in the "My Account" section under "Won Auctions" The storage fees are 100 yen per volumetric Kilogram. You can access the dimensions of your package in the "My Account" section under "Won Auctions" to see the storage fee estimation there.
  • ***Optional on heavy duty items only*** Special Handling fees will only apply to items such as engines, transmissions and other larger items that require unusual handling, preparation, cleaning and heavy duty boxes to ship overseas. We always make sure to get the best possible prices for these services and boxes while maintaining first rate quality.

b. Basic Bidding account with Car Bidding Privilege and fees associated **If you win an auction**

  • Approval is required for this account
  • Only a PayPal account or bank transfer payment to use bidJDM is required to use the site for auctions.
  • Bidding with your PayPal is only allowed on items that are in accordance with PayPal's terms of use. We reserve the right to cancel any bid that you place with PayPal that is in violation of PayPal's rules.
  • Using bidJDM's service is allowed on all things LEGAL and LEGALLY shippable to your home country, vehicles included.
  • If you choose to use PayPal and you do not win the auction you do not pay. With PayPal nothing upfront is required.
  • Bidding may be done on cars via your PayPal account.
  • User account is limited to one car per bidding cycle. If you are the top bidder for one vehicle you cannot bid on another at that time. If you are not the top bidder for a vehicle you can bid on that car or another car. You can only win one vehicle at a time and cannot bid on or win another vehicle until the previous vehicle has been shipped out.

********************ONLY If you win an auction********************

  • Final Bid Ending Fee: There will be a fee based on a percentage of the final auction price. This percentage depends on the category of the auction and you can see these fees here as well as on each auction page.
  • Size Weight Handling fee: This is based on the location of the auction seller and can be estimated with our Handling Fee chart by clicking the "Handling Fee" button on each auction .
  • On regular sized/weighted items you can choose to have it repackaged to a more durable box to withstand the international shipment. With multiple item purchases you will have to have them repackaged and consolidated to one box during check out for added assurance that they will arrive safely. We highly recommend taking advantage of this service as it will reduce the cost of insurance. These fees are 1000 yen per cubic meter. You can access the dimensions of your package in the "My Account" section under "Won Auctions" and add items to your shopping cart to apply and see the repacking fee estimation there.
  • You will have 5 free storage days from the day your item is checked "in at bidJDM". From this point you can renew your storage lease up to two more times and pay to have up to 10 more days of storage before you must check out with your items. Any items after 10 days will have 24 hours warning before being forfeited to bidJDM. 16 day total from the day it is checked in at bidJDM. You can see the counter in the "My Account" section under "Won Auctions" The storage fees are 100 yen per volumetric Kilogram. You can access the dimensions of your package in the "My Account" section under "Won Auctions" to see the storage fee estimation there.
  • ***Optional on heavy duty items only*** Special Handling fees will only apply to items such as engines, transmissions and other larger items that require unusual handling, preparation, cleaning and heavy duty boxes to ship overseas. We always make sure to get the best possible prices for these services and boxes while maintaining first rate quality.

c. Dealer Bidding account with multiple Car Bidding Privilege and container consolidation ability and fees associated **If you win an auction**

  • Approval and bank transfer deposit is required for this account.
  • Bidding with your PayPal is only allowed on items that are in accordance with PayPal's terms of use. We reserve the right to cancel any bid that you place with PayPal that is in violation of PayPal's rules.
  • Using bidJDM's service is allowed on all things LEGAL and LEGALLY shippable to your home country, vehicles included.
  • If the bid does not go through or you do not win the auction you can use it for credit towards bidding on other items.
  • Bidding on multiple cars can only be done after bank deposit is made and confirmed.
  • Dealer accounts have a pre-approved credit line for last minute bidding on cars.
  • User account is NOT limited to one car per bidding cycle. You can win as many cars as you have prepaid deposit with us.

********************If you win an auction********************

  • Final Bid Ending Fee: There will be a fee based on a percentage of the final auction price. This percentage depends on the category of the auction and you can see these fees here as well as on each auction page.
  • Size Weight Handling fee: This is based on the location of the auction seller and can be estimated with our Handling Fee chart by clicking the "Handling Fee" button on each auction.
  • On regular sized/weighted items you can choose to have it repackaged to a more durable box to withstand the international shipment. With multiple item purchases you will have to have them repackaged and consolidated to one box during check out for added assurance that they will arrive safely. We highly recommend taking advantage of this service as it will reduce the cost of insurance. These fees are 1000 yen per cubic meter. You can access the dimensions of your package in the "My Account" section under "Won Auctions" and add items to your shopping cart to apply and see the repacking fee estimation there.
  • You will have 5 free storage days from the day your item is checked "in at bidJDM". From this point you can renew your storage lease up to 3 months. You can see the counter in the "My Account" section under "Won Auctions" The storage fees are 100 yen per volumetric Kilogram. You can access the dimensions of your package in the "My Account" section under "Won Auctions" to see the storage fee estimation there.
  • ***Optional on heavy duty items only*** Special Handling fees will only apply to items such as engines, transmissions and other larger items that require unusual handling, preparation, cleaning and heavy duty boxes to ship overseas. We always make sure to get the best possible prices for these services and boxes while maintaining first rate quality.

If you have any further questions please don't hesitate to contact us.

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